Ordering & Shipping
Where do you ship from?
All orders ship directly from our North American inventory in Quebec, Canada
Do you ship dinosaur figures within Canada?
Yes, we’re based in Canada and ship nationwide. Orders are fulfilled quickly from our Canadian inventory, so you won’t face long international waits.
How long does shipping take in Canada?
Most Canadian orders arrive in 2–6 business days depending on your province. Tracking is always included.
Do you ship dinosaur figures to the United States or internationally?
Yes, while we’re based in Canada, we ship to the United States. U.S. orders usually take 3–7 business days.
We have decided to hold back on international order outside of North America for the time being.
***Starting August 29, 2025, the U.S. will be suspending its duty-free “de minimis” threshold of US$800 for all international shipments, including those coming from Canada. This means that all shipments entering the U.S., regardless of their value, will require customs duty to be prepaid before they can cross the border.
Will I have to pay customs duties or tariffs on my order?
If you are in Canada, you will not pay any import duties or tariffs, all orders ship from within Canada.
For U.S. customers, import duties and taxes may now apply to some orders. These fees are determined by U.S. Customs and are collected at delivery if required. We do our best to ship efficiently and clearly label packages to help keep the process smooth.
Buyers outside Canada are responsible for any applicable duties or tariffs charged by their local authorities.
What should I do if my figure arrives damaged?
If your figure arrives damaged, please contact us right away with your order number and a few photos of the issue. We’ll work with you to resolve it quickly. Our goal is to make sure every collector receives their figures in perfect condition.
Product & Collectibility
What brands do you carry?
We feature premium brands such as Papo and Eofauna, both respected by dinosaur figure collectors worldwide. Our goal is to expand collaborations with other brands, and we welcome requests from the community to help us curate the best lineup possible.
Are the models scientifically accurate?
Each brand interprets paleontological research a little differently. Some focus on lifelike realism, while others emphasize artistic detail and character. At Dinosaur Crates, we love dinosaurs as much as you do, and while no figure can ever be 100% accurate, because no one truly knows every detail of how these creatures looked, it’s all part of the fun of collecting and imagining them.
Do the figures come in original packaging?
Yes. In most cases, figures are shipped in their official manufacturer packaging. For certain bundled items, we add extra protective packaging to make sure your figure arrives safely and in mint condition.
Are these dinosaur figures toys or collectibles?
Our figures are designed as high-quality collectibles for enthusiasts and display. While many are durable, they are not really intended as young children’s toys.